Frequently Asked Questions
1
How often should I have my HVAC system serviced?
We recommend twice a year — once for your furnace in the fall and once for your air conditioner in the spring. Regular maintenance prevents breakdowns, improves efficiency, and extends equipment life.
2
How long does a furnace or AC system typically last?
Most systems last 12–20 years depending on usage, maintenance, and installation quality. If yours is over 12 years old and struggling, it may be time to consider replacement.
3
How often should I change my air filter?
Every 1–3 months, depending on your home, pets, allergies, and system usage. Dirty filters are the #1 cause of breakdowns and poor air quality.
4
Why is my energy bill so high?
Common reasons include dirty filters, failing thermostats, low refrigerant, clogged ducts, or aging equipment. A tune-up can often identify the cause quickly.
5
Do you offer financing?
Yes. We currently offer flexible in-house financing to make new systems more affordable with manageable monthly payments.
6
Should I repair or replace my system?
If repairs are frequent, costs are increasing, or the system is older than 12–15 years, replacement can save you money long-term. We can provide honest recommendations based on your situation.
7
Why does my HVAC unit smell?
Different smells can indicate:
• Burning: Dust on the heat exchanger (normal at startup)
• Musty: Mold or mildew in ducts or coils
• Rotten egg: Natural gas leak — leave immediately and call emergency services
If you’re unsure, contact us right away.
8
Why is one room in my home warmer or cooler than others?
Uneven temperatures can be caused by poor duct airflow, improper system size, or thermostat placement. Our technicians can diagnose and balance airflow for better comfort.
9
How can I improve indoor air quality?
We offer whole-home humidifiers, dehumidifiers, UV lights, and advanced filtration to reduce allergens, dust, and dryness — especially during extreme seasons.
10
How long does installation take?
Most installations can be completed in one day. Larger or complicated systems may take longer. We’ll let you know what to expect up front.
11
What’s included in a maintenance visit?
A typical tune-up includes:
• Safety checks
• Electrical inspection
• Filter/airflow assessment
• Component cleaning
• Ignition & refrigerant checks (seasonal)
This keeps your system safe, efficient, and reliable.
12
Can you help with thermostat issues?
Absolutely. We install and troubleshoot both traditional and smart thermostats, and can help you choose the best one for your home.
13
Still have any questions?
Most installations can be completed in one day. Larger or complicated systems may take longer. We’ll let you know what to expect up front.